Test Notes

I don't make software; I make it better
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Debugging

There are 2 entries for the tag Debugging
The Product Quality Measures
1. Customer satisfaction index (Quality ultimately is measured in terms of customer satisfaction.) Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires) Number of system enhancement requests per year Number of maintenance fix requests per year User friendliness: call volume to customer service hotline User friendliness: training time per new user Number of product recalls or fix releases (software vendors) Number of production ......

Posted On Tuesday, November 4, 2003 1:51 AM | Filed Under [ Quality Metrics ]

Investing in Software Testing
What Does Quality Cost? The title of Phil Crosby book says it all: Quality Is Free. Why is quality free? Like Crosby and J.M. Juran, Jim Campenella also illustrates a technique for analyzing the costs of quality in Principles of Quality Costs. Campenella breaks down those costs as follows: Cost of Quality = Cost of conformance + Cost of nonconformance Conformance Costs include Prevention Costs and Appraisal Costs. Prevention costs include money spent on quality assurance tasks like training, requirements ......

Posted On Monday, October 27, 2003 8:33 PM | Comments (6) | Filed Under [ Quality Software Testing Risk Management ]

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